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Section : What are reasonable business grounds for refusing a request?
Domain : Human Resource Management
Classification : Not Identified
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What counts as reasonable business grounds for refusing a request for flexible working arrangements will depend on the individual circumstances, including the nature and size of the business, the employee's role and duties and the requested arrangements. Examples of reasonable business grounds include but are not limited to:
- cost - the requested arrangements would be too costly for the employer
- capacity - there's no capacity to change the working arrangements of other employees to accommodate the request
- practicality - it would be impractical to change the working arrangements of other employees, or take on new employees, to accommodate the request
- inefficiency or impact - the requested arrangement would be likely to result in significant loss in efficiency or productivity, or have a significant negative impact on customer service. Find out more about reasonable business grounds, what steps employers need to take on our Flexibility in the workplace page at fairwork.gov.au/flexibility