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Section : What are the requirements for making and responding to a request?
Domain : Human Resource Management
Classification : Not Identified
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The NES do not require the employer to choose between granting an employee's request in full or refusing the request. Employers and employees are encouraged to discuss the request and, where possible, reach an agreement on alternative arrangements that balances both their needs. If an employer has agreed to make changes to the employee's working arrangements that are different to what they requested, the employer must set out these agreed changes in their written response. It is a breach of the Fair Work Act (FW Act) if an employer does not comply with their obligations in relation to a request for flexible working arrangements. This includes if they do not have reasonable business grounds for refusing a request or if they don't follow the required steps.