Document Chunk
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Section : Train managers and employees on how to resolve disputes
Domain : Human Resource Management
Classification : Not Identified
Context
This chunk is part of the section on training and communication strategies for managers and employees regarding the dispute resolution process in the workplace. It emphasizes the importance of understanding the process, providing training, and fostering open communication to effectively manage disputes while ensuring that day-to-day operations continue smoothly.
Text Content
Make sure your managers understand your dispute resolution process. People will be influenced by their own background, experience and communication skills when resolving disputes. However, you can help managers work at best practice by providing training and coaching on:
- establishing the key facts and issues
- listening
- encouraging open dialogue
- focusing on the employee's specific needs
- guiding a discussion to find ways to resolve the dispute. fairwork.gov.au | Fair Work Infoline: 13 13 94 | ABN: 43 884 188 232 You should also tell employees about your dispute resolution process during induction training and other staff communications. Make it clear that if there is a dispute employees are expected to:
- express the issues from their perspective
- be open, honest and respectful in their communications
- listen. Dispute resolution shouldn't interfere with day-to-day work. While the process is underway, employees should continue to comply with the employer's directions and perform any work that is safe and appropriate.
- What is the importance of managers understanding the dispute resolution process?
- List the key areas where training and coaching can help managers in dispute resolution.
- How should employees express their issues during a dispute according to the text?
- What are the expected behaviors of employees during the dispute resolution process?
- Why is it important for dispute resolution not to interfere with day-to-day work?
- What role does listening play in the dispute resolution process?
- How can open dialogue contribute to resolving disputes?
- What specific needs should managers focus on when resolving disputes?
- In what ways can the dispute resolution process be communicated to employees?
- What is the significance of maintaining respect during communications in a dispute?