Document Chunk
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Section : During the conversation, remember to:
Domain : Human Resource Management
Classification : Not Identified
Context
This chunk provides practical tips for managers on how to conduct effective conversations with employees regarding workplace issues, emphasizing the importance of clear communication, listening, and documentation during dispute resolution discussions. It is part of a broader section on managing workplace disputes and fostering a best practice approach to conflict resolution.
Text Content
- refer to any conversations you've already had
- clearly outline the employee's entitlements (if that's what the issue is about)
- include any supporting information, such as relevant information from fairwork.gov.au
- stick to facts, rather than opinions, and give specific examples where possible
- invite the employee to share their point of view and listen to what they have to say
- keep an open mind - there might be facts or issues you don't know about
- allow the employee to bring a support person to any meetings - this might be a friend, co-worker, family member or union representative
- make a record of any discussions, including the date and time when they occurred. PRACTICAL TIP: Our Difficult conversations in the workplace - manager course can help you prepare for these discussions with your employee. The course includes practical tips to help you handle the conversation well, deal with the problem and get on with running your business. You can access this and other free online courses at fairwork.gov.au/learning
- What should a manager do before having a difficult conversation with an employee?
- Why is it important to outline the employee's entitlements during the discussion?
- What type of information should be included to support the conversation?
- How can a manager ensure they are sticking to facts during the discussion?
- What should a manager do to encourage the employee to share their perspective?
- Why is it beneficial to keep an open mind during these conversations?
- What role can a support person play in meetings with employees?
- What is the significance of recording discussions, including the date and time?
- How can the 'Difficult conversations in the workplace - manager course' assist managers?
- Where can managers find additional resources for handling difficult conversations?