Document Chunk
This text chunk contains following information extracted through processing and enrichment.
Section : CASE STUDY - Communication
Domain : Human Resource Management
Classification : Not Identified
Context
This chunk is part of the section on "During the conversation" within the "Using best practice to avoid, manage and resolve disputes at work" segment of the Effective Dispute Resolution Best Practice Guide. It outlines key questions for managers to consider when preparing for discussions with employees about workplace issues, emphasizing the importance of effective communication and resolution strategies.
Text Content
- What are you trying to achieve?
- Are you prepared? Do you have all the right information and useful examples?
- When and where are you going to have the conversation? Is it timely? Is it somewhere that you both feel comfortable?
- Are you calm?
- Can you allow the employee to steer the conversation (within reason)?
- Are you prepared to listen and consider all points of view?
- Have you thought about possible resolutions?
- What is the primary goal of the conversation mentioned in the text?
- Why is it important to have the right information and examples before the conversation?
- How can the timing and location of the conversation impact its effectiveness?
- What role does maintaining calmness play in having a productive conversation?
- In what ways can allowing the employee to steer the conversation benefit the discussion?
- Why is it essential to listen and consider all points of view during the conversation?
- What are some potential resolutions that could be considered before the conversation?
- How might the comfort level of both parties influence the outcome of the conversation?
- What steps can be taken to ensure that the conversation is constructive and respectful?