Document Chunk
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Section : 1. Resolution within the workplace
Domain : Human Resource Management
Classification : Not Identified
Context
This chunk is part of the section discussing the dispute resolution process within the workplace, specifically outlining the initial steps employees and managers should take to resolve disputes, including the involvement of senior management and union representatives if necessary.
Text Content
The employee and their manager must first try to resolve the dispute through discussion. If this is unsuccessful, then senior management discusses the matter with the employee to try and resolve the dispute. This could involve one or more escalations to senior managers, depending on the structure of the business. Union officials and workplace delegates can also play an important role in resolving workplace disputes. Employees may choose to seek advice from their union representative or involve them in these discussions.
- What is the first step an employee and their manager should take to resolve a dispute?
- Who gets involved if the initial discussion between the employee and manager is unsuccessful?
- What role do union officials and workplace delegates play in resolving disputes?
- How might the process of dispute resolution differ based on the structure of the business?
- What options do employees have if they want to seek assistance during a dispute?
- Why is it important for employees to involve their union representative in dispute discussions?
- What are some potential outcomes of escalating a dispute to senior management?
- In what ways can the involvement of union representatives impact the resolution process?