Document Chunk
This text chunk contains following information extracted through processing and enrichment.
Section : Dispute resolution
Domain : Human Resource Management
Classification : Not Identified
Context
This chunk is part of the "Dispute resolution" section within the "Effective dispute resolution best practice guide," which outlines the processes for resolving workplace disputes, the various outcomes that can result from these processes, and the common causes of disputes. It emphasizes the importance of understanding conflict to prevent disputes and directs readers to additional resources for managing workplace problems.
Text Content
Dispute resolution is how disputes are brought to an end. This can occur through:
- a negotiated outcome, where the parties concerned resolve the issue themselves
- a mediated outcome, where an independent mediator helps the parties arrive at their own agreement, or
- an arbitrated or adjudicated outcome, where an independent arbitrator or court decides how the dispute should be resolved and makes a binding decision or order to that effect. Disputes can happen for many reasons, including:
- different personalities and personality clashes
- unresolved problems from the past
- competition between employees
- poor communication and leadership
- unclear responsibilities and roles
- bullying, sexual harassment and other unlawful and inappropriate behaviour. Understanding the causes of conflict will help you to avoid disputes. See our Employer's guide to fixing workplace problems at fairwork.gov.au/employer-guide or visit our Workplace problems page at fairwork.gov.au/workplace-problems for tips on how to identify and fix workplace problems.
- What are the three main methods of dispute resolution mentioned in the text?
- How does a mediated outcome differ from a negotiated outcome?
- What role does an independent arbitrator play in dispute resolution?
- List at least three reasons why disputes may arise in the workplace.
- How can understanding the causes of conflict help in avoiding disputes?
- What types of behavior are identified as contributing to workplace disputes?
- What resources are suggested for employers to address workplace problems?
- In what ways can poor communication lead to disputes among employees?
- Why is it important for roles and responsibilities to be clear in a workplace?
- What is the significance of having a binding decision in an arbitrated outcome?