Document Chunk
This text chunk contains following information extracted through processing and enrichment.
Section : Working at best practice
Domain : Human Resource Management
Classification : Not Identified
Context
This chunk is part of the "Working at best practice" section in the "Effective dispute resolution best practice guide," which outlines the nature of workplace disputes, the importance of having effective dispute resolution procedures, and the benefits of adopting a best practice approach to managing disputes in a business setting.
Text Content
Disputes and complaints can happen at any workplace. A dispute exists when one or more people disagree about something, and the matter remains unresolved. Often disputes can be settled quickly and informally in the course of everyday work. However, if people can't agree on a way forward or if the dispute is about a serious matter, you might need a more formal approach. Best practice employers have simple, fair, confidential and transparent dispute resolution procedures in place. These employers take disputes seriously and address issues quickly and effectively, so they don't escalate. fairwork.gov.au | Fair Work Infoline: 13 13 94 | ABN: 43 884 188 232 Every workplace can enjoy the benefits of taking a best practice approach to dispute resolution. These may include:
- greater employee productivity through increased job satisfaction
- improved employee retention
- reduced stress for managers and employees
- better relationships with employees
- reducing the costs that come from resolving disputes externally (such as legal fees associated with dealing with claims made by employees against the employer).
- What is a dispute in the context of a workplace?
- How can disputes be resolved informally?
- What are the characteristics of best practice dispute resolution procedures?
- Why is it important for employers to address disputes quickly and effectively?
- List some benefits of implementing best practice dispute resolution in the workplace.
- What might happen if a dispute is not resolved informally?
- How can effective dispute resolution impact employee productivity?
- In what ways can unresolved disputes affect relationships between employees and management?
- What are some potential costs associated with external dispute resolution?
- How does confidentiality play a role in dispute resolution procedures?