Document Chunk
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Section : Best practice checklist
Domain : Human Resource Management
Classification : Not Identified
Context
This chunk is part of the "Best practice checklist" section in the "Managing underperformance best practice guide," which outlines specific actions and steps for employers to effectively address and manage employee underperformance, ensuring clear communication, documentation, and support throughout the performance improvement process.
Text Content
- [ ] Be specific - explain your specific concerns to the employee. Provide evidence and clearly outline the improvement required. Discuss the consequences of continued poor performance.
- [ ] Questions - ask questions, give the employee an opportunity to respond.
- [ ] Listen - before considering what actions you might take next.
- [ ] Solution - ensure the employee understands what's expected of them and work together to find a solution to improve performance.
- [ ] Document - record the solution in a performance improvement plan with milestones and time frames for further review. Document all discussions and keep records.
- [ ] Follow-up - schedule a follow-up meeting to review the employee's performance against the agreed plan fairwork.gov.au | Fair Work Infoline: 13 13 94 | ABN: 43 884 188 232
- [ ] □ Monitor and support - monitor the employee's performance and continue to provide feedback. Provide training and support to help the employee improve. Where an employee's performance is suffering due to the employee's personal circumstances, discuss with the employee any external support, such as referral to professional services or counselling
- What specific concerns should be addressed when discussing an employee's performance?
- Why is it important to provide evidence when outlining required improvements?
- What role do questions play in the performance improvement process?
- How can listening to the employee impact the next steps in addressing performance issues?
- What should be included in a performance improvement plan?
- Why is documentation important in the performance management process?
- What steps should be taken during a follow-up meeting regarding the employee's performance?
- How can monitoring and support contribute to an employee's improvement?
- What types of external support might be discussed with an employee facing personal challenges?
- How can collaboration between the manager and employee facilitate better performance outcomes?