Document Chunk
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Section : CASE STUDY - underperformance
Domain : Human Resource Management
Classification : Not Identified
Context
This chunk is a case study illustrating the process of addressing underperformance in the workplace, specifically focusing on a car salesperson named Joelle and her manager Mark. It highlights the steps taken by Mark to identify and manage Joelle's declining performance, including informal discussions, performance reviews, and preparation for a formal meeting, as part of the best practice approach to managing underperformance outlined in the guide.
Text Content
Joelle is a new car salesperson. She has been very successful over the years, but recently her performance has declined. Joelle's manager, Mark, finds several mistakes in paperwork Joelle prepared. Mark speaks to Joelle informally about the issue. He checks her paperwork again the following month but finds things have not improved. Mark decides to meet with Joelle about her performance. To prepare for the meeting Mark checks her sales results and finds they have fallen. He also reviews customer surveys and notes several negative comments about Joelle's attitude and enthusiasm in the last 3 months. Mark organises the meeting and tells Joelle what the meeting is about. He gives her copies of her sales results and other documents they will be discussing. He invites her to bring a support person if she wants to.
- What has been Joelle's performance trend as a car salesperson recently?
- What specific issues did Mark find in Joelle's paperwork?
- How did Mark initially address the mistakes in Joelle's paperwork?
- What steps did Mark take to prepare for the meeting with Joelle?
- What were the findings from the customer surveys regarding Joelle's performance?
- What does Mark offer Joelle in terms of support for the meeting?
- Why might Joelle's attitude and enthusiasm be important in her role as a salesperson?
- What could be some potential reasons for Joelle's decline in performance?
- How might Joelle feel about the upcoming meeting with Mark?
- What are the implications of Joelle's declining sales results for her career?