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Section : Step 3: Monitor
Domain : Human Resource Management
Classification : Not Identified
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- □ Monitor your employee's performance and support them while they work towards their goals.
- □ Give regular feedback (both positive and constructive) to the employee, and deal with any performance issues as soon as them come up.
- □ Follow the 'AID' approach when giving feedback:
- Action - describe the specific actions you want to give feedback on (ie. the 'what,' 'when' and 'where').
- Impact - explain the impact of the employee's actions (eg. on their work, co-workers, customers or the business itself).
- Desired outcome - explain what you would like to see continuing or changing. Where change is required, explore with the employee
- □ Think about the impression that your body language gives - face the employee, adopt an open posture, maintain good eye contact and try to be relaxed.
- □ Giving constructive feedback can be difficult. For more information about having difficult conversations see our online learning courses at www.fairwork.gov.au/learning.