Document Chunk
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Section : CASE STUDY - Role modelling flexibility
Domain : Human Resource Management
Classification : Not Identified
Context
This chunk is an example of a case study illustrating how a team leader in a call center effectively utilizes flexible working arrangements to manage personal commitments, thereby promoting a culture of flexibility within the workplace. It highlights the importance of open communication about flexible work options and the support from employers in fostering a supportive work environment.
Text Content
Joe is a team leader in a call centre. He leaves work early one day a week to take his elderly father to appointments and social outings. Joe talks with his team about his flexible working arrangements. This has helped send a message to his team members that flexibility is acceptable in their workplace. Joe's employer supports his arrangements. It helps to show that flexibility can be used for a range of personal commitments. www.fairwork.gov.au | Fair Work Infoline: 13 13 94 | ABN: 43 884 188 232
- What is Joe's role in the call centre?
- How does Joe's flexible working arrangement benefit his team?
- What personal commitment does Joe manage with his flexible schedule?
- How does Joe's employer view his flexible working arrangements?
- In what ways does Joe's situation promote workplace flexibility?
- What message does Joe hope to convey to his team members regarding flexibility?
- Why is it important for workplaces to support flexible working arrangements?
- How might Joe's actions influence other employees in the call centre?
- What types of appointments and outings does Joe take his father to?
- What is the significance of the website and contact information provided at the end of the text?