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Document Chunk

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Section : Learn to communicate effectively
Domain : Human Resource Management
Classification : Not Identified

Context

This chunk provides practical tips for effective communication in the workplace, emphasizing the importance of clarity, attentiveness, and cultural sensitivity. It is part of a broader section in the best practice guide that outlines strategies for consultation and cooperation between employers and employees, aimed at fostering a positive and engaged work environment.

Text Content

  •  communicate face to face wherever possible, especially for important messages
  •  give the communication your full attention
  •  make your communication as clear and as honest as you can
  •  listen reflectively and actively and check that you have heard the message correctly
  •  respond respectfully, be empathetic ('I can appreciate why you feel that way...')
  •  ask questions
  •  pay attention to body language and non-verbal triggers
  •  be aware that different cultures have different ways of communicating respectfully (for example not making eye contact or favouring private rather than public praise)
  •  take care with written communications, such as emails. Check that the language you use is clear and will not intimidate or offend the recipient.

Related Questions to the Chunk
  • What is the primary recommendation for delivering important messages?
  • Why is it important to give communication your full attention?
  • How can one ensure that their communication is clear and honest?
  • What does it mean to listen reflectively and actively?
  • In what ways can one respond respectfully and empathetically in a conversation?
  • Why is it important to ask questions during communication?
  • What role does body language play in effective communication?
  • How can cultural differences impact communication styles?
  • What precautions should be taken when writing emails to ensure clarity and respect?
  • Can you provide an example of a situation where non-verbal triggers might affect communication?
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