Document Chunk
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Section : Learn to communicate effectively
Domain : Human Resource Management
Classification : Not Identified
Context
This chunk is part of the section on "Using best practice to support consultation and cooperation in the workplace," which emphasizes the importance of effective communication strategies for employers. It outlines initiatives to enhance communication quality and encourages best practice employers to model and promote clear, honest, and respectful communication among staff, thereby fostering a collaborative work environment.
Text Content
Using a variety of different communication channels isn't very effective if the quality of the communication is poor. Best practice employers know how to communicate effectively and encourage their managers and employees to also communicate clearly, honestly and respectfully. The following initiatives can be used to promote effective communication in your workplace:
- Role model the standard of communication you want and, if needed, work on your own communication skills
- Recognise employees who communicate effectively and constructively
- Take the time to explain your expectations about communication to new employees before they start. Employees have a diverse range of backgrounds and life experience. It makes sense to spend some time with them to explain how the business expects employees to communicate with each other
- Regularly share information about the business. If you don't want to share financial data, pick a non-financial performance indicator such as how many meals were sold or haircuts given, how the team is tracking against KPIs, and customer feedback. You should also share technological developments that could impact the business and any upcoming staffing changes. Most employees are very interested in what's happening in the business and how it's performing, especially if that might impact on their job security. PRACTICAL TIP: Improve your communication with these tips:
- What is the main argument presented in the text regarding communication in the workplace?
- List three initiatives mentioned that can promote effective communication among employees.
- Why is it important to explain communication expectations to new employees?
- How can employers recognize employees who communicate effectively?
- What types of information should be regularly shared with employees to enhance communication?
- Infer why poor quality communication can undermine the effectiveness of using multiple communication channels.
- What role does a manager play in setting communication standards within a workplace?
- Discuss how sharing non-financial performance indicators can impact employee engagement.
- What are some potential consequences of not addressing communication skills in the workplace?
- How might an employee's diverse background influence their communication style?